Disability Deep Dive: Best Practices for Determining What is Reasonable for Accommodation and Modification Requests

Are you prepared to handle disability-related accommodation requests in multifamily housing?

With over half of all fair housing complaints linked to disability discrimination, it’s crucial to understand the complexities involved. Many cases stem from misunderstandings, personal biases, or assumptions about the law — which can put you, as a housing professional, at risk.

In this session by Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, we’ll tackle pressing questions like:

• What really makes an accommodation or modification “reasonable”?
• How do you assess a request effectively, and what alternatives are considered acceptable?
• What information can you legally gather to evaluate a request?

Gain insights into HUD, DOJ, and court expectations and discover best practices for meeting your responsibilities while minimizing risks. Even if you follow all the guidelines, can you still face complaints or lawsuits? Join us to explore the answers and navigate this challenging landscape with confidence!

Webinar Objectives

• Review overall fair housing protections afforded to people with a disability.
• Review the definitions and practical application of the elements of fair housing compliance for persons with a disability.
• Learn the best practices regarding intake, analysis and disposition of requests for accommodations and modifications.
• Clarify the application of the “reasonable” standard for analyzing requests.
• Learn what questions you may and may not ask and when to require documentation.
• Review the elements of the “Interactive Process.”

Webinar Highlights

• Protections for disabled persons
• Workflow for intake, analysis, and disposition of requests
• Accommodations and modifications
• What is reasonable?
• What is a reasonable alternative?
• Appropriate questions
• When can verification be required?
• Response time in the post-COVID world
• What is an Interactive Process and when is it used?
• Summary of best practices

Who Should Attend

All on-site and multi-site personnel including Regional/Area Managers, Community Managers, Maintenance Managers, Service Professionals, Training and HR Professionals.